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Understanding Unconscious Bias in a Business Context

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THE STORY: How to uncover unconscious biases and understand them in a business context?

The Client: Sun Life Insurance Company.

Target Audience: Program for talent team and HR across 8 countries in APAC.

The Need: Move from unconscious biases to conscious habits. Be aware of one’s own biases and own your biases to create a more inclusive work place, ensure decision making is balanced and raise the bar of performance.

The Measure: Understand organization’s commitment and Diversity statement by starting with creating an inclusive work place where people feel trusted and respected.

What We Did

Always – Client First

  • 3A principle of transcending bias at the work-place.
  • Awareness: Know and own your bias, Ladder of Inference.
  • Assessment: Types of Biases and best in class experiences.
  • Action: 4 practical to lead to collaborative work place and 3 steps to call out bias when you see or experience it.

And More

  • Large scale high energy activities.
  • Self-assessment.
  • Craft the actions steps.

The Intervention

  • Custom Designed Program.
  • Storytelling technique.
  • Memorable by connecting to real time.

And that’s not all High engagement, multi-level skill practice, experiential and participant driven agenda to create involvement. Share the standard practice within organization and bring local cultural nuances.

Game changers: Learning

  • Micro-aggressions at work places.
  • Everyone has biases. All experience some bias. Bias could be positive or negative.
  • Bias impacts feelings & has impact on business.

The Results

  • Change in mindset.
  • Action Learning Journal to practice a collaborative and trusting workplace.


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